1.    OBJECT

The Directorate of ECIX GROUP, (hereinafter ECIX) considers Quality a fundamental aspect of the business, and therefore expresses its determination to achieve, maintain and improve the necessary management levels to guarantee the correct provision of service to our clients, effective internal management and proper business operation.

The object of this document called Quality Policy is to provide the basic guidelines to ensure the improvement of the quality of the services that ECIX offers its clients and in the improvement of the organization's own processes, as well as showing the Steering Committee's statement of intent on quality management in the company.

2.    SCOPE

Due to its nature as a general policy, it is mandatory to comply with and be aware of by all areas and departments of ECIX subject to the scope of the QMS, both in its internal relations and with other organizations. The policy covers all processes and activities involved in the scope of the QMS.

3.    RESPONSIBILITIES

The Quality management function falls to the Quality Management Systems Manager. ECIX and ultimately the Security Committee, which is responsible for formulating the basic guidelines and principles for business management and development and ensuring compliance with this document.

4.    RELATED DOCUMENTS

Code	Qualification
Not applicable	ECIX Group Code of Conduct

5.    DEVELOPMENT

ECIX is a company that offers specialized services in Compliance, Privacy and Information SecurityWe are characterized by our multidisciplinary approach, as we are a firm that merges mathematics and law, a quality we achieve thanks to our team of professionals, which includes lawyers, computer scientists, risk analysts, and business consultants.

We are a firm that firmly believes in technological innovation as a means of growth, which is why we develop our own software applications as part of the services we provide.

Our Projects Compliance, Privacy, and Information Security They are oriented to offer continuous comprehensive advice, intervening in complex projects in this area in many of the companies in the IBEX 35 and promoting in all cases and from a practical perspective the consideration of our clients' needs.

This document is established in compliance with our code of ethics and conduct, which establishes three basic pillars as company values:

• Integrity: This means doing the right thing. Acting with integrity, reflecting positively on our reputation and reinforcing our way of doing things.
• Responsibility (meaning acting within the law): The Company, management, and employees must ensure that any possibility of violating the law is excluded.
• Quality: What it means to do business "right," wanting to achieve success by working with quality and exceeding the average standards that govern our sector.

All these values and aspects are interconnected and shape our reputation. For this reason, all staff at ECIX is subject to the values mentioned above.

Furthermore, the Safety Committee, aware of the importance of this commitment to quality and customer satisfaction, establishes the following principles in accordance with the UNE-EN-ISO 9001:2015 standard:

• Achieve with the agreed requirements and offered to our customers, designing tailor-made plans that can meet your needs and exceed your expectations.
• Measure the perception of our customers about the services provided to determine the necessary changes to ensure their satisfaction, as well as to detect new market needs to develop new services that meet the future needs of our clients.
• Ensure regulatory compliance, ensuring the compliance of the legal requirements collected in the legal framework applicable to the company and the requirements established by the standards, regulations and good practices adopted by the company.
• Establish the processes that are necessary to ensure the correct one provision of the service to our customers and maintain efficiency in the company's internal management.
• Keep aligned he Management System with the business strategy and needs, establishing quality objectives that are measurable and achievable, with the ambition of improving and evolving the management system, planned over time and aimed at a specific end (specific).
• Promote he quality employment, keeping the trained personnel in accordance with the vicissitudes of the market, in such a way that ensure the necessary skills for the correct provision of the service.
• Make staff understand the importance of complying with this policy and the rest of the company's policies and standards, as well as the consequences and results of not doing so, for the Management System and the company's operations.
• Ensure compliance with this policy, as well as all other policies and regulations in relations with third parties.

6. VALIDITY

The Quality Policy will come into effect from the day of its publication. It must be reviewed at least once a year (coinciding with the review of the system by Management) and/or in the case of modifications or updates to ECIX or the business that justifies it.

Update date: January 13, 2025.